If this is your first experience riding the bus or you are considering trying the bus, you may be a little nervous. Don't worry, apprehension is understandable. Frankfort Transit personnel are ready to help you in any way they can. The FAQs below should answer most of your questions.
1. How do I know when and where to catch a Frankfort Transit Bus? You can view all schedules by clicking on "Bus Routes Link" at the top left of this page, or you can dial 502-875-8565 anytime between 7:00 am and 4:30 pm, Monday – Friday. Transit offices are closed Saturday and no Transit services on Sunday’s. Transit dispatcher will answer your questions about where and when to catch the bus.
2. How do I know I am getting on the correct bus? Destination signs are located above the front window of each Deviated Route bus. These signs identify the route on which the bus is operating and the destination. If you're still not sure, ask the operator. Buses that are not operating on a regular deviated fixed route will display a message such as "GARAGE", "SPECIAL", or "OUT OF SERVICE."
3. How much does it cost to ride Frankfort Transit?
FARE- FIXED ROUTES PRICE .25 per trip “Everyone”
DEVIATIONS from/to the Fixed Routes - $1.00 per trip
Demand Response - $2.00 per trip
J.A.R.C. - $2.00 per trip
Senior Route will remain .25
Trolley Route will remain FREE
Transfers - FREE
MONTHLY BUS PASSES
DEMAND RESPONSE/JARC and DEVIATIONS $50.00* includes Deviations from Fixed Routes
DEVIATIONS FROM/TO FIXED ROUTES $30*
ROUTE PASS $15* Deviations additional charge of $1.00
4. Where does the fare go? Enter the front door and place exact fare (operators cannot make change) in the fare box located in front of the door at the top of the steps. Just slide your ticket or cash fare into the fare box.
5. Do I pay to transfer? Transfers are tickets that allow you to change buses from one route to another at all designated transfer points. All transfers are free; however you must obtain your transfer ticket from your operator at a designated transfer point. Please be aware that transfers may not be used to reboard a bus on the same route or for return trips. Transfers are only good at the transfer point at the end of each run.
6. What are the rules for behavior on the bus?
To make bus travel comfortable and safe for everyone, smoking, eating, drinking, and pets (other than service animals: any animal individually trained to work or perform tasks for an individual with a disability.), and talking with the driver while underway, or riding with the driver for visitation are not permitted on Frankfort Transit buses. Frankfort Transit policy also prohibits radios (except with headphones), vulgar language, and alcoholic beverages. You can view the “Passenger Code of Conduct” and the “Passenger information.”
7. Where should I sit? The seats in the front of the bus, behind the operator and next to the front door should be offered to passengers who are elderly or disabled. Otherwise, just pick any seat and relax! When seated, please keep arms, legs, and personal items out of the aisles.
8. How do I signal the driver I want to get off? About two blocks before your destination, pull the bell cord above the window to signal the driver. Allow the bus to come to a complete stop before you stand to exit. If you have any questions about your return trip, ask the driver before you get off.
9. What if I lost something on the bus? If you leave something on the bus, please call us at (502)875-8565 between 7 a.m. and 4 p.m. Monday - Friday and we will try to locate it. When calling, please be prepared to give us a description of the item, the bus and route number, the direction the bus was traveling and the time you lost it. Please bear in mind we are not always able to locate an item while a bus is en route. If you find an item that does not belong to you, please give it to the driver so that it may be turned in to lost and found. Lost and found items can only be kept for 30 days.
Frankfort Transit is not responsible for lost items.
10. Are Frankfort Transit buses wheelchair accessible? Yes, Frankfort Transit’s buses and vans are 100% wheelchair accessible.
11. How many buses does Frankfort Transit have, how much does a bus cost, and how does Frankfort pay for buses?
Frankfort Transit's fleet includes 12 Buses 2 vans and 1 Trolley. All Deviated Route buses have bike racks on the front and security camera systems. A new bus can cost between $85,000 to $125,000 per vehicle. Most of the funding comes from federal grant dollars, supplemented by state and local capital funds. The federal government requires Frankfort Transit to keep its buses a minimum of 7 years or about 200,000 miles and vans a minimum of 4 years or about 100,000 miles if federal funds are used.
12. How does Frankfort Transit's fares compare to other transit systems' fares? Frankfort Transit’s $.25 base fare is one of the lowest in the region and the country. Take a look at how Frankfort Transit’s base fare compares with some Ohio and Kentucky transit systems:
Lextran $1.00 TANK: $1.25 TARC: $1.25 Cincinnati: $1.00 Cleveland: $1.50
Columbus: $1.50 Dayton: $1.25
13. Why do I sometimes see empty Frankfort Transit buses? Frankfort Transit's system is designed to meet peak demand, just like other transportation systems including highways and roads. For example, the vehicle traffic on I-64 during rush hour is much heavier than it is at 2 a.m. Yet, the highway has to be built to accommodate the rush-hour requirement. It's the same for Frankfort Transit. Frankfort Transit adjusts the number of buses on the road depending on capacity needed. This means that there are a lot more buses operating during weekday rush hours than in the evenings or on a Saturday. Sometimes buses are empty because they are coming from the garage to begin their work. Other times buses may be empty after passengers have exited at a primary destination such as downtown and the bus is just beginning the other leg of its trip.
14. Why doesn't Frankfort Transit use smaller buses during less busy times? Frankfort Transit does use smaller buses for some service needs, but substituting a smaller bus would not always save money. It would not be practical to bring the large bus back to the garage after rush hour and then send out a smaller bus. This would mean lost schedule time, wasted manpower, and increased operating expense. Smaller vehicles work most efficiently on designated services that never require a bigger bus even during rush hour. i.e. Demand Response and J.A.R.C. services.
15. Why do I sometimes see buses just sitting at the side of the road? The bus may be picking up or dropping off passengers with a bike, wheelchair or stroller. The bus may be at the layover, which is considered a break for the driver, or the driver may be using the restroom at a convenience store or other designated comfort stop location. Another reason might be that the bus is running earlier than scheduled. When we plan a schedule, we put in a few extra minutes because things happen (traffic, weather, accidents, etc.) and we want to get back on schedule immediately if these delays occur. Or, the bus may be holding back for a few minutes so it doesn't run early and miss passengers.
16. How does Frankfort Transit maintain bus stop shelters? Frankfort Transit’s Fleet manager oversees our shelters with some assistance from the City Sanitation Dept. in servicing the trash receptacles.
17. Who decides where bus stops or shelters should be? Bus stop shelters are typically located in areas where there is a high level of passenger activity or where a number of routes come together. Frankfort Transit looks for locations that offer safety and customer convenience. However, Frankfort Transit must rely on assistance from the State Government and/or private land owners to erect shelters.
18. Why doesn't Frankfort Transit have service outside the City of Frankfort? Operating pursuant to a grant of funds in furtherance of and governed by 49 U.S.C. sec. 5311, including all amendments and regulated thereafter by the Transportation Cabinet, Office of Transportation Delivery, and having complied with the laws of the Commonwealth of Kentucky. Frankfort Transit area of operation of a common carrier city bus transporting passengers over regular and irregular routes between all points and places within the corporate limits of the City of Frankfort, Kentucky.
19. Why isn't there more information at bus stops? With so many stops, adding information and keeping that information up to date can be challenging. In the upcoming years we will be looking at ways to enhance the information available on the street as well as information that is provided through our phone system and website.
20. Why are sidewalks absent from some roads that Frankfort Transit has routes? Many of the streets in Frankfort were developed without sidewalks, some were planned to be added later and some streets were developed without sidewalks at the desire of the individual property owner. Regardless of the presence of sidewalks, many people still need to travel via transit to these areas. For this reason many Frankfort Transit routes follow streets without sidewalks.